Purpose of the Privacy Policy
The purpose of this privacy policy is to provide information about how Herboking
Wellness Private Limited collects, processes, and protects personal information.
It aims to protect the privacy of individuals whose personal information is being
processed by the company. The policy outlines the measures taken by the company
to safeguard the personal information of its users.
Personal Data
The privacy policy defines "personal data" as any information that relates to an
identified or identifiable individual. This includes information about how users
engage with the company, such as device information and IP addresses.
Products
The policy covers the products that Herboking Wellness offers to consumers. It applies
to individuals who do business directly with the company.
End User
The policy refers to end-users as customers who do business directly with Herboking
Wellness, as opposed to entities.
Company
The privacy policy applies to Herbooking Wellness Private Limited and its affiliates,
including C&F and Direct Sellers.
Visitors
Visitors are individuals who visit the company's website without being logged into
a company account or otherwise communicating with the company.
Scope
Herboking Wellness is committed to protecting the confidentiality and privacy of
information entrusted to it. The company is dedicated to appropriate protection
and use of personal information collected online. The privacy policy outlines the
intent to collect only the personal information that is provided voluntarily by
online visitors to offer information and/or services.
Applicable Laws
The privacy policy complies with applicable laws, including The Consumer Protection
Act, 2019, The Consumer Protection (Direct Selling) Rules, 2021, Information Technology
Act, 2000 and Information Technology (Reasonable Security Practices and Procedures
and Sensitive Personal Data or Information) Rules, 2011.
User
The term "user" refers to individuals who provide personal information, such as
consumers, direct sellers, employees, and business associates.
Purpose
The purpose of this privacy policy is to explain how Herboking Wellness Private
Limited collects and uses the personal information of users. The information is
collected for registration, KYC updating, product dispatch, and commission issuing
purposes.
Roles We
Herboking Wellness Private Limited plays the role of a data controller when it collects
and processes personal data. The company also plays the role of a data processor
when it collects and processes personal data on behalf of another data controller.
Personal Identification Information
Herboking Wellness Private Limited may collect personal identification information
from users in a variety of ways, including when they visit the website, register
on the site, place an order, fill out a form, subscribe to the newsletter, or purchase
a product. Users may be asked for their name, father/husband name, gender, email
address, mailing address, and phone number. Herbooking Wellness Private Limited
collects personal identification information from users to fulfil their KYC, except
that it may prevent them from engaging in certain site-related activities.
Visitors
Users can browse the Herboking Wellness Private Limited website without sharing
any personally identifiable information. If they want to register with the company
as a Direct Seller or place an order, they may voluntarily provide their personally
identifiable information (name, address, email address or telephone number) to be
shared with a registered Herboking Wellness Direct Seller for the purpose of assisting
them with registration and order placement. Herbooking Wellness Private Limited
might also maintain a record of their contact information to help provide better
services in case they contact the company again.
Ordering
When users place an order on the Herbooking Wellness Private Limited website or
at the place of C&F, personally identifiable information (such as name, contact
info, order info, payment, and other transaction info) will be collected for the
purpose of processing and delivering their order. The company may also provide certain
necessary order details to its shipping partners to complete the delivery of the
order.
Payment
The payment methods used, such as debit card, credit card, internet banking, etc.
are used only to process payments for the orders and are not retained on the Herbooking
Wellness Private Limited website. The information is securely transmitted to the
bank, and the company stores only the reference number and amount paid information
provided by the bank.
Surveys and Promotions
Users may voluntarily provide personally identifiable information to participate
in occasional surveys, user polls, or to answer questionnaires. This information
is used by Herbooking Wellness Private Limited to improve its products and services.
The company may also use this information to provide users with marketing and promotional
material. If users do not wish to receive such material, they can adjust the settings
for the same through a link provided in the email communication or send an email
to customercare@herbokingwellness.com
Non-Personal Identification Information
Herboking Wellness Private Limited may collect non-personal identification information
about users whenever they interact with the site. Non-personal identification information
may include the browser name, the type of computer and technical information about
the user's means of connection to the site, such as the operating system and the
internet service providers utilized, and other similar information.
Web Browser Cookies
The Herbooking Wellness Private Limited site may use "cookies" to enhance user experience.
The user's web browser places cookies on their hard drive for record-keeping purposes
and sometimes to track information about them. Users may choose to set their web
browser to refuse cookies or to alert them when cookies are being sent. If they
do so, note that some parts of the site may not function properly.