Overview

The privacy policy of Herboking Wellness Private Limited outlines their approach to data protection and privacy as required by applicable laws and regulations. The policy applies to all personal data processed by the company, whether in physical or electronic mode. Herboking Wellness Private Limited, including its affiliates, collects and processes personal information through websites, mobile applications, and other means. By using the company's website, users agree to the use of their personal information, including sensitive personal information, in accordance with the policy, which may be amended from time to time. Users also agree and consent to the collection, storage, processing, transfer, and sharing of their personal information with third parties or service providers for the purposes set out in the policy.

Meaning

Personal data refers to any information relating to an identified or identifiable individual, including information about how a user engages with the company, such as device information and IP address. Products refer to the products offered by Herboking Wellness, and end users are customers directed to individuals for direct business with the company. The company refers to Herboking Wellness Private Limited and its affiliates, while visitors refer to individuals who visit a site without being logged into a company account or otherwise communicate with the company.

Context

This privacy policy uses terms defined in applicable privacy laws, and the company is committed to treating data privacy seriously. The policy aims to clarify what the company does with users' personal data. Throughout the document, "we," "us," "our," "ours" refer to Herboking Wellness Private Limited, and "you," "your" refer to the user.

Scope

Herboking Wellness Private Limited is dedicated to protecting the confidentiality and privacy of information entrusted to it. The company collects personal information provided voluntarily by online visitors to offer information and services to those individuals. The privacy policy aims to explain how the company collects, uses, shares, and protects personal information and how users can contact the company with any privacy concerns. Applicable laws include the Consumer Protection Act, 2019, the Consumer Protection (Direct Selling) Rules, 2021, Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

User

Users refer to individuals who provide personal information, including consumers, direct sellers, employees, and business associates.

Purpose

The privacy policy outlines how Herboking Wellness Private Limited collects and uses users' personal information for registration, KYC updating, product dispatch, and commission issuing purposes.

Roles

Herboking Wellness Private Limited plays the role of a data controller when collecting and processing users' personal data and a data processor when collecting and processing p ersonal data on behalf of another data controller.

Our commitment

Herboking Wellness Private Limited is committed to protecting users' privacy, and personal data handling practices are reviewed continually to ensure compliance with applicable privacy laws and regulations.

How we collect information

Herboking Wellness Private Limited may collect personal identification information from users in various ways, including when they visit the site, register, place an order, fill out a form, or subscribe to the newsletter. Personal identification information collected from users is used to fulfil their KYC requirements and may prevent them from engaging in certain site-related activities.

Disclosure of Personal Information

We may disclose your Personal Information to our affiliates and third parties who perform services on our behalf, as needed to complete transactions you request or for other purposes consistent with our legitimate business practices, including, but not limited to:

Providing the products and services you requested.

Performing transactions with you.

Responding to your customer service inquiries or requests.

Verifying your identity.

Protecting against fraud or security breaches.

Compliance with legal requirements.

As required by law or regulation, or as necessary to protect our rights or property.

Retention of Personal Information

We will retain your Personal Information for as long as necessary to fulfil the purposes for which it was

A. Visitors

To the website of Herboking Wellness Private Limited have the option of browsing without sharing Personally Identifiable Information (PII). However, visitors who wish to register as a Direct Seller or place an order may voluntarily provide their PII such as name, address, email address, or telephone number. This information will be shared with a registered Direct Seller to help with registration and order placement. The company may also maintain records of visitors' contact information to provide better services in the future.

B. Ordering

When placing an order through the website or at the place of C&F, customers must provide Personally Identifiable Information such as name, contact information, order details, payment and other transaction details. This information is collected to process and deliver orders. Herboking Wellness Private Limited may also provide necessary order details to shipping partners to complete the delivery of orders.

C. Payment

Payment methods such as Debit Card, Credit Card, Internet Banking, etc., are used for online shopping, and the information collected for payments is only used to process payments for the orders. The information is securely transmitted to the bank, and the company stores only the reference number and amount paid information provided by the bank.

D. Surveys and Promotions

Users may voluntarily provide Personally Identifiable Information to participate in surveys, user polls, or questionnaires to improve the company's products and services.

The information collected may also be used to provide marketing and promotional material, but users can opt-out through a link provided in the email communication or by sending an email to customercare@herbokingwellness.com

The company may collect non-personal identification information about users, such as browser name, type of computer, and technical information about their means of connection to the site.

The site uses cookies to enhance user experience, but users can choose to set their web browser to refuse cookies or alert them when cookies are being sent.

The company adopts appropriate data collection, storage, and processing practices and security measures to protect users' personal information, username, password, transaction information, and data stored on the site.

The website is not intended for children below 18 years of age, and Personally Identifiable Information will not be collected from children on purpose.

The company may update or modify this privacy policy at any time and encourages users to check the page periodically.

Users signify their acceptance of the policy and terms of service by using the site, and continuous use of the site following changes to the policy will be deemed acceptance of those changes.

Reason for Disclosing personal data to other parties

The company may disclose personal data where it is lawful to do so, such as providing products or services, initiating a payment, assisting with detecting and preventing fraud, regulatory reporting, litigation, asserting or defending legal rights and interests, sending promotional material, or where users have agreed to share it.

Personal data may be disclosed to other parties, including group companies, subcontractors, direct sellers, agents or service providers, law enforcement authorities, government authorities, courts, dispute resolution bodies, regulators, auditors, and overseas regulators.

Your Rights

Users have the right to access and correct their personal information, and the company will provide it free of charge after verifying their identity and interactions with the company.

The information we hold about you.

Erasure

In some circumstances, you have the right to request the erasure of your personal data. This is sometimes called the ‘right to be forgotten’. This would apply, for example, if the personal data we hold about you is no longer necessary for the purposes for which it was collected, or if you withdraw your consent for us to process your personal data and there is no other lawful basis for us to continue to process it.

Object to processing

In some circumstances, you have the right to object to the processing of your personal data, for example, where we are relying on our legitimate interests to process your personal data and there is something about your particular situation which makes you want to object to processing on this ground.

Data portability

In some circumstances, you have the right to receive the personal data you have provided to us, in a structured, commonly used and machine-readable format, and/or to request that we transmit that data to another controller.

Withdrawal of consent

Where we rely on your consent to process your personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing based on consent before its withdrawal.

Complaints

If you believe that we have not complied with our obligations under applicable data protection law, you have the right to make a complaint to the data protection authority in your country.

Please note that these rights may be limited, for example, where fulfilling your request would reveal personal data about another person, or where you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping.

We take your privacy seriously and strive to provide you with a safe and secure user experience on our website. If you have any questions or concerns about our privacy policy.