All material contained in this policy is the property of Herbooking wellness Private Limited. Any reproduction or publication thereof in any form or by any means, whether electronic, mechanical, photocopying, cyclostyle, recording or usage in any manner whatsoever without the prior written permission of Herboking Wellness Private Limited, will invite civil and criminal action.
This Shipping & Delivery Policy outlines the terms and conditions for shipping and delivery of products offered by Herboking Wellness Private Limited (hereafter referred to as “Company”). By accepting these terms, you agree to the Shipping & Delivery Policy in its entirety. If you do not agree with these terms, you are advised not to accept them.
The Company is committed to offering quality and standard products and ensuring timely delivery to its consumers. Our primary goal is to provide efficient and effective service within the stated timelines, from the placement of the order until the delivery of the product.
This policy is applicable to all orders placed on the Company's website www.herbookingwellness.com. All orders are subject to product availability and deliverable Pin code. If an item is not in stock at the time of purchase, we will notify you and inform you when the product will be available.
The Consumer Protection (Direct Selling) Rules, 2021, Consumer Protection Act, 2019, and Consumer Protection (E-Commerce) Rules, 2020 are applicable to this policy.
The billing address is the address where the consumer receives bills from the Company. The shipping address is the address where the consumer wants to receive their shipment.
We deliver across the country and request consumers to provide correct and clear delivery details while placing the order. Please provide the following information in the specified format to ensure timely and efficient delivery:
Address Line 1
Address Line 2
City/Town/Village
Post Office
District
Landmark
Pin Code
State
Shipping Contact along with E-mail ID
Delivery times are estimates and commence from the date of shipping, rather than the date of the order. Delivery times are used as a guide only and are subject to the acceptance and approval of the order. We make every effort to fulfill your order as soon as possible within the stated timeline in the generated invoice/purchase order. Business days are from Monday to Saturday, except holidays. The date of delivery may vary due to carrier shipping charges, delivery location, method of delivery, and the items ordered. Products may be delivered in separate shipments as per the requirement.
We process orders for invoicing and dispatch the ordered products within three working/business days also as per customer location according to place our minimum delivery timeline 7 days and maximum delivery timeline 15 days.
The Company is committed to ensuring that the delivery of goods takes place within the time limit mentioned in the order form.
In cases of delay, any request for cancellation of the order by the consumer shall be granted, irrespective of whether the consumer has been informed of the delay, and the deposit, if any, shall be refunded as per our cancellation policy described at the time of purchase. (Hyperlink for cancellation policy)
If it is not possible to carry out delivery, the consumer shall possess the right to return the product as per our return policy. (Hyperlink for return policy)
For any order value = Delivery charges as applicable shipping across India or outside of India
The Company takes These alert emails/SMS will contain the tracking number and courier company’s website details
along with expected date of delivery.
Customer is requested to provide the correct and complete address details and contact number, as Company shall not be liable for any delay/non-delivery of ordered goods due to insufficient or incorrect address details provided by the customer.
Undeliverable Packages
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a refund (excluding shipping charges and taxes) to the credit card or the bank account provided in the order. The customer will be notified via email regarding the refund.
We are unable to re-ship orders that are returned to us as undeliverable. If the customer would like to purchase items that were undeliverable, they are requested to place a new order on our website.
Address Change Requests
Once an order is placed, the customer is requested to not change the shipping address. However, if there is a change in shipping address request, the customer can contact our customer support team and we will try to accommodate such requests if possible.
Contact Information
For any queries related to Shipping and Delivery Policy, the customer can reach out to our customer support team at info@herbokingwellness.com or call us at +91-XXXXXXXXXX Changes to the Shipping and Delivery Policy
The Company reserves the right to modify or amend this Shipping and Delivery Policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.